Keeping One updated and connecting to the server

The very first thing we recommend to everyone experiencing issues with One is to update the One Backup software for ALL devices on the account. One needs to be able to communicate with all ‘active’ devices listed, even if those devices are no longer being used, or are not in your possession anymore. Please make sure to remove devices from the account that won't be updated or used going forward- One is not meant to act as a cold storage service, and using it that way can unfortunately lead to problems (see Deleting Devices for removal of devices from the account).