It would be somewhat understandable that Autopilot stops working because Eight Sleep’s backend is down but not being able to even adjust the temperature locally is ridiculous and completely unacceptable for such a high-end (and expensive) product.

A person on X wrote: “Would be great if my bed wasn’t stuck in an inclined position due to an AWS outage. Cmon now.” //

Eight Sleep users will be relieved to hear that the company is working to make their products usable during Internet outages. But many are also questioning why Eight Sleep didn’t implement local control sooner. This isn’t Eight Sleep’s first outage, and users can also experience personal Wi-Fi problems. And there’s an obvious user benefit to being able to control their bed’s elevation and temperature without the Internet or if Eight Sleep ever goes out of business.

For Eight Sleep, though, making flagship features available without its app while still making enough money isn’t easy. Without forcing people to put their Eight Sleep devices online, it would be harder for Eight Sleep to convince people that Autopilot subscriptions should be mandatory. //

mygeek911 Ars Scholae Palatinae
14y
858
Subscriptor++
“AWS ate my sleep” wasn’t on my Bingo card.