Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. Multiple price plans plus a consistent user interface make it an easy pick once again for Editors' Choice.

MSRP Free

We've reviewed Freshdesk several times over the last few years and it continues to rank at the top of our help desk competitors. Made by Freshworks, Freshdesk is the small business-oriented platform that contrasts with the company's enterprise product, Freshservice. The app delivers a wide range of features aimed at providing customer support as quickly and easily as possible. Friction on the customer's part happens when they don't get the support they need in a timely fashion or when a problem takes too long to solve. From that perspective, Freshdesk does a great job minimizing that friction on multiple fronts. //

Freshdesk pricing tiers are named Blossom, Garden, Estate, and Forest. The Sprout plan remains free for unlimited agents with a basic set of capabilities, including managing tickets submitted via phone (though this requires an integration with Freshcaller), email, or social media (Facebook and Twitter). Other features in the free edition include basic automation and access to both an internal and public knowledge base. helpdesk