Anonymous Coward
Re: Procedural Error?
It won't have been a contractor at the DC. Way too expensive.
If it had been, I doubt the same problem would have occurred...most contractors are highly experienced. You get this kind of error with junior hiring and no shadowing (because there is nobody to shadow).
We're probably all guilty of a junior cock up like this because of lack of experience / senior person giving vague instructions.
For example, when I was a budding junior, in my late teens a very, very long time ago...I was shadowing a guy on maintenance visit, a very good engineer, a bit slow and methodical to the point of tooth pulling agony, but very good none the less...I'm more senior now than he was then and I'm still nowhere near that slow, he reeked of fear...disk space was low on the file server, so he asked me to free up some space. I'd never been there before, didn't know how the business operated...hadn't a clue about the file/folder structure etc...I found the biggest folder, organised by date and deleted everything over 12 years old. I free up nearly 200GB of space. I was very pleased...I chose 10 years because I knew there was no legal requirement to keep things older than 10 years old in most cases...I added on 2 years for safety...that's junior thinking.
Turns out I'd deleted half of a long term archive containing old firmware, drivers, source code etc etc for old products of theirs...luckily it was backed up and could be recovered.
Both myself and and the senior learned an important lesson that day. I learned to ask questions, he learned to be more specific.
In at least the last 10 years, could be longer because I haven't really thought about it...I haven't seen many truly senior engineering types in any flavour of tech in permanent roles in any company ranging from tiny sub 100 employee firms all the way up to massive corporates like O2...on pretty much every project I've participated as a contractor, I've either been the only contractor there and the most senior in terms of experience and knowledge, or I've been one of a few contractors with a team of relative internal juniors / mid-career (wish I was freelance) type of folks.
On your "hemorrhaging money for no good reason" comment.
They actually aren't with contractors. Yes they charge a lot per day, but they probably aren't working on that contract every day. A £500 a day contractor probably costs less than a £160k a year permie. A contractor you generally only pay a small retainer, plus a day rate when you use them. They aren't being paid for every day they hold the contract...that's not how it works. Some people can swing that, if their rate is low enough...I do, I typically work on a retainer only that lands somewhere in the middle...because I can't be bothered with complicated billing and I prefer not to negotiate on every single piece of work that comes down the pipeline...I prefer to just crack on...you get more interesting work that way without it being tendered to other contractors etc...I am way cheaper than a permie and most other contractors...and I come with 25 years plus of experience and a skill set that would make a lot of engineers choke...it's broad but also very deep in almost every area that matters because I've used almost every skill extensively bouncing around hundreds and hundreds of different businesses for over a decade.
You get incredible value for money out of a contractor, because you're getting applied knowledge and the experience of working with tons of different companies of all shapes and sizes. An institutionalised permie that became senior rising through the ranks of one business over a decade is no substitute for a good contractor. The depth and range of experience is beyond comparison for the same scale.