If you’ve worried that AI might take your job, deprive you of your livelihood, or maybe even replace your role in society, it probably feels good to see the latest AI tools fail spectacularly. If AI recommends glue as a pizza topping, then you’re safe for another day.
But the fact remains that AI already has definite advantages over even the most skilled humans, and knowing where these advantages arise—and where they don’t—will be key to adapting to the AI-infused workforce.
AI will often not be as effective as a human doing the same job. It won’t always know more or be more accurate. And it definitely won’t always be fairer or more reliable. But it may still be used whenever it has an advantage over humans in one of four dimensions: speed, scale, scope and sophistication. Understanding these dimensions is the key to understanding AI-human replacement. //
Those are the four dimensions where AI can excel over humans. Accuracy still matters. You wouldn’t want to use an AI that makes graphics look glitchy or targets ads randomly—yet accuracy isn’t the differentiator. The AI doesn’t need superhuman accuracy. It’s enough for AI to be merely good and fast, or adequate and scalable. Increasing scope often comes with an accuracy penalty, because AI can generalize poorly to truly novel tasks. The 4 S’s are sometimes at odds. With a given amount of computing power, you generally have to trade off scale for sophistication.
Even more interestingly, when an AI takes over a human task, the task can change. Sometimes the AI is just doing things differently. Other times, AI starts doing different things. These changes bring new opportunities and new risks. //
It is this “phase shift,” when changes in degree may transform into changes in kind, where AI’s impacts to society are likely to be most keenly felt. All of this points to the places that AI can have a positive impact. When a system has a bottleneck related to speed, scale, scope or sophistication, or when one of these factors poses a real barrier to being able to accomplish a goal, it makes sense to think about how AI could help.
Equally, when speed, scale, scope and sophistication are not primary barriers, it makes less sense to use AI. This is why AI auto-suggest features for short communications such as text messages can feel so annoying. They offer little speed advantage and no benefit from sophistication, while sacrificing the sincerity of human communication. //
Where the advantage lies
Keep this in mind when you encounter a new application for AI or consider AI as a replacement for or an augmentation to a human process. Looking for bottlenecks in speed, scale, scope and sophistication provides a framework for understanding where AI provides value, and equally where the unique capabilities of the human species give us an enduring advantage.
